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7 Reasons Why MailChimp is Better than Constant Contact for Author Newsletters

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Constant Contact used to be the most popular solution for author newsletters. But is it the best? Here are 7 reasons why I prefer Mail Chimp to Constant Contact:

1. MailChimp is free(er) than Constant Contact.

Constant Contact costs a minimum of $15 a month. If you have 2000 names or less MailChimp is free. After the 2000th subscriber the prices are roughly the same.

If you are just starting your email list, you probably don’t have many names. It takes many authors years to build a good-sized list. Why pay $15 a month for the first slow months when you can start using MailChimp for free?

If it takes you a year to get to 2000 addresses, you can save between $180 and $360 by using MailChimp. That’s a free iPhone.

2. MailChimp integrates with Twitter.

Mail Chimp lets your readers share your newsletter with their Twitter followers with one click. Even if you don’t use Twitter this can be a big platform builder. It has deep social media integration.

3. Easy to Understand Reports.

One of the key features of any email marketing platform is reporting.

  • How many emails were opened in your last campaign?
  • What links were clicked?
  • Is your email marketing working?

While Constant Contact gives you reports you need a class in marketing to figure out how to interpret them. MailChimp on the other hand gives you a side by side comparison with both your average list performance and your industry average.

MailChimp Report

A MailChimp report. notice how it gives you your list average and industry average. This campaign did way better than the industry average but slightly worse than the list average.

4. MailChimp has cleaner embed code.

Constant Contact allows you to embed a subscribe form in your site but the code is bad code. It sometimes breaks other parts of the design and is generally difficult to use. MailChimp, on the other hand, uses relatively clean CSS instead of invisible tables used by Constant Contact. MailChimp is still not standards-compliant but it is, at least, a step in the right direction.

MailChimp also provides a handy MailChimp WordPress Plugin to make it easy to add a subscription form to your website. Constant Contact provides a WordPress Plugin as well.

5. MailChimp is easier to use.

This is a matter of opinion, but in our tests MailChimp is easier to use. MailChimp has a monkey at the top of every page that gives tips on how to use the site. Who can compete with that? This is in addition to the video guides, email marketing guides and intuitive interface. Our clients who use Constant Contact grow to hate the interface for being difficult to use.

6. MailChimp keeps you out of the spam box.

The worst thing that can happen to your newsletter is for someone to mark it as spam. When they do that, your newsletter can get spammed for your other subscribers as well. When MailChimp sees that someone marked you as spam, it automatically unsubscribes that person from the list. Constant Contact does this as well.

What I like better about MailChimp is that they offer a One Click Unsubscribe. This means it is just as easy to unsubscribe as it is to mark the email as spam. Constant Contact, on the other hand forces you to click, type in your email address then click again to unsubscribe.  This makes unsubscribing a hassle. You never want it to be easier to click spam than to unsubscribe. Subscribers marking an email as spam which is very bad for your list.

7. MailChimp plays nice with others.

Whether you are putting together an event on EventBrite, a survey on SurveyGizmo or want to see Google Analytics reports from your email surveys MailChimp will integrate with those services.

So let’s say you wanted to schedule an event to speak about your book. You could create the event in EventBrite which would kick the info to MailChimp for the invitations. You could then create a speaker evaluation with SurveyGizmo and then MailChimp will do the rest.

Constant Contact does not integrate with much. It is almost like they got lazy a couple of years ago when they got dominant market share and stopped innovating. As a result they feel like a Web 1.0 company trying to compete in a Web 2.0 world.

That said, both MailChimp and Constant Contact work with Zapier which connects with over 240 services allowing you to work with services that may not be compatible out of the box.

What do you think?

  • What newsletter solution do you use?
  • Are you happy with it?
  • What do you like/dislike about Constant Contact?
  • What do you like/dislike about MailChimp?

About Thomas Umstattd

Thomas Umstattd Jr. is the CEO of Castle Media Group the parent company of Author Media. You can follow him on Twitter @ThomasUmstattd. and on Google+ He loves helping people use technology to change the world.

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102 Responses to 7 Reasons Why MailChimp is Better than Constant Contact for Author Newsletters

  1. Dave #

    Constant Contact does unsubscribe all spam complaints. It also hides their identities from the user as best they can to protect the identity and privacy of the reporter.

  2. ImNikos #

    Constant Contact has a better list management than Mailchimp.. Of we could integrate Mailchimp with some CRMs (as SalasForce) it would be great. Mailchimp gives better Analytics than CC..

    I totally agree with all the above.. :)

    • Carol #

      Isn’t it a problem to have to use 3 different services for event management with MailChimp vs. just 1 with CC?

  3. MailChimp works with SalesForce. I just switched from Constant Contact to MailChimp and I'm so glad I did. Thanks for this post, Thomas!

    • Hi Emily,

      How is the integration so far between MailChimp and SalesForce? I use Zoho and am wanting to switch from CC to MC. Any feedback for me?

  4. David Skarjune #

    Constant Contact has better list management? Not really. Mailchimp is a breeze to use and it fully supports all kinds of list segmentation, including targeting, such as a message to everyone in a certain state. To do targeted segmentation in CC, you have to export ALL your contacts, manually sort and filter the contacts in a spreadsheet, create a new list, and then import the target contacts as new list. You have to export and import your own data! And you'd have to do that for every message you send, since it's a manual user hack.

    Also, MailChimp already has Salesforce.com integration, you can send a list from SF to MC, and MC will send message metrics back to SF.

  5. I've been looking for the right way to start my newsletter. I have quite a few people that signed up as I was getting started, but couldn't decide which to use. I'm excited to try Mail Chimp now. Thank you for solving my dilemma.
    My recent post

  6. Hi Thomas. This is very helpful. What do you think of ‘get response’ which was recommended to me? Liz

    • Hey Liz,

      I haven't heard of Get Response but it looks pretty good. MailChimp just added deep Facebook integration which is a nice plus. If you have 500 subscribers or less I would definitely go with MailChimp since its free.

      • Jon Biedermann #

        Free is never free. Mailchimp charges just like everyone else. 50% of these comments are from Mailchimps IP’s.

        Wake up people.

        • Jason #

          Mailchimp is free so long as you have less than 2k subscribers.

          Pay attention.

          • Stuart #

            I’d have been looking at £120 ($240) PER YEAR with Constant Contact that we were recommended at an online marketing training course.

            Not only does MC play nice with WordPress, as we are a ‘high value, low volume’ service company we currently only have 100 or so contacts, and suspect it will be many years until we hit the 2000 barrier. So that’s just saved me one huge chunk of change! Plus I have got on MUCH better with the MC design interface, it’s far better IMHO.

        • Whatever Jon #

          Whenever I see a client with CC I see failure. We move them to MC (or Jango in a couple cases) and life gets much better (and their list more successful) quickly.

          Free IS free. Once you’re sending the 12k free emails each month (or whatever it is now) you’re making plenty of money to pay them.

          You could choose nearly any provider and put them next to CC and have CC lose. But nearly any provider against MC? MC is going to win what, 3 out of 5? 4 out of 5?

          Look at my IP Jon… oh wait, you can’t. Nor can you see other posters. If you can, that’s a material issue with this site. You have my permission to post my IP… Heck, I’ll PayPal you $20 if you do. Deal?

          …’wake up people’ my ass.

    • Liz,

      About 5 years ago I used Get Response and loved it. I only stopped because I moved into a corporate position. At that time it was the system that Dean Jackson (one of the marketing gurus at iLoveMarketing) recommended.

      • I have decent size accounts with Mailchimp, Constant Contact and Get Response. (about 100k subs in total)
        I’m looking at consolidating into one account, that will save me about $100 a month. Right now I spend $660 a month. Im trying to decide to go all to Mailchimp or all to Constant Contact. Ive been with CC for many years (MC too)

        Getresonse, have terrible and arrogant customer service, and frankly they ripped me off and lied to me and wouldn’t refund me. So I won’t even consider them as an option. They didn’t import my list for 6 months and charged me a hefty fee for 50k subs and I only had 12k subs imported and never used it, but they still charged me the higher tier. I could go on.

        Right now, it’s between MC and CC. Right now, I am swaying towards MC because they have a better feature set and are more modern. The big one though is that CC has MUCH better customer service, you can call them and talk to them about your campaigns and they will actually help you and provide a little coaching. MC has no phone support at all. (Pricing at my tier is very similar)

        So this is my advice right now
        CC- If you need great support, then yes
        MC – If you want better features
        Get Response – no, just don’t do it to yourself

        As for me, I’m still trying to decide if I want to pay $550 a month to Mailchimp or Constant Contact. I will call CC and see if they will give me any incentive. I will send an email to Mailchimp and see which one values my ongoing business the most.

        • I agree with you Colin. I too am in the midst of figuring out whether or not to switch ESP. Currently we have a little over $20K subscribers and we are a software technology co. not an online retailer. So..what I am finding is that although MC has some cool features, I am not sure if they outweigh the support issue. I don’t know if I feel comfortable with just being able to communicate through email or be on my own with their knowledgebase. Also, according to them 90-95% of their users are in some form of e-retail space which makes sense that they have a lot of cool features and reporting tools, etc.

          I will point out that really the only reason I am considering a change is that CC can be awkward to use sometimes. Can be very quirky and I am looking for an ESP that offers a little more flexibility in design format.

          There are only 4-5 people employed at MC and like you said in your post – CC is much better in customer service than MC.

          I am also looking at iContact.

  7. Thanks for these insights. I have been using C.C. for years. I'm going to play around with mailchimp now. My wife has been using it and she also likes it.

  8. Dave S. #

    I believe the reason Constant Contact does not integrate with 3rd party event management tools is because they have their own products that serve the same purpose. They also do automatically unsubscribe anyone that marks an email as spam and have tools to allow subscribers to share the email with their social networks(I.E. Twitter, Facebook, Etc).

  9. Sean Davey #

    yeah, I'm totally off Constant Contact. They make it so hard to build an email if you have photos and stuff and it even then, it's all about getting more money from you. Pass on them. There's definitely better!

  10. Mailchimp won't even allow me to pay to use their service because I am in the mortgage business. Even if i double opt in my database they will not allow it….and it even says in their terms of service agreement no mortgage content is allowed to be sent through Mailchimp. Nice! I can't risk signing up with Mailchimp and have them shut me down after i have built a solid database.
    My recent post What’s Ahead For California Mortgage Rates- November 29- 2010

  11. Tanya S. #

    I have not used Constant Contact, but MailChimp can just say that you have violated their terms of use (which I didn't) and decide to keep your money. STAY AWAY FROM MAILCHIP

  12. S.Dupont #

    To Tanya and Brad….
    Tanya (ladies first) Mailchimp WILL terminate you, as will any other service for violating terms of service. Face it, you DID violate their terms of service. Build a bridge and get over it and don't do it with your next service.

    Brad….
    Smell the Java….YOU ARE A MORTGAGE service…Mailchimp doesn't allow you to use their service, so…..don't use it…no rocket science there. Gheese…yours has to be the most stupid response I've ever seen. PS…Mortgage Brokers are now rated even lower than attorney's….Now that's a new low.

  13. Gus #

    MailChimp is way better. It integrates perfect with just about everything including BreezingForms (Joomla). Very nice sofware indeed.
    My recent post Holiday Parade – Empty Stocking Fund

  14. J. Khan #

    Dupont, how do you know Tanya DID violate their tos? just curious.

    P.S. Judging people by their profession is the lowest you can go.
    P.S.S. If a company shuts you down on a single hint of suspicious activity, shows its a start up with 1 employee.

  15. Thomas, thanks for the great article. I just did a similar comparison for our clients and came to a very similar (http://soapbxx.com/blog/40-mailchimp-vs-constantcontact) conclusion. For small biz and NPO marketers, MailChimp really comes out on top.

  16. jowii #

    Thomas,

    Great article! I am working with a startup called OnCompare.com and it would be great to get your input. We are building a site where businesses can get help making decisions on which online services to implement into their companies. Think of a Yelp for Software as a Service.

    We want to combine experts with hard data research to make for compelling business decisions. It would be great to get your opinions on if you think this type of site would be useful, or even get this communities input on the idea!

    What would you like to see in a site like ours?

    Check out http://www.oncompare.com or our blog @ blog.oncompare.com or follow us on twitter @oncompare

    We want to make this site as valuable to the world as possible, so any input is welcomed!

  17. yesiamonis #

    I'm struggling with WordPress's organic registration with Constant Contact plugin installed. When you register, it uses Constant Contact API but does not send you a password. If you want to log in to WordPress, you have to enter your username or email and select "lost password". At that point, WordPress takes over and emails you a password. Anybody have an answer for that? Does MailChimp have a password signup that integrates with WordPress?

    • If I were you I would use MailChimp in conjunction with Gravity Forms. Gravity Forms should be able to connect with both MailChimp and WordPress' login interface.

  18. I actually disagree. Constant Contact has much better anti-spam features and is trusted by over 300,000 businesses. MailChimp is much smaller and doesn't have as a good a reputation.
    My recent post Constant Contact vs Vertical Response

  19. Kellie #

    Thomas,

    Since this was written so long ago, I just wanted to check and see if your feelings had changed. Do you still think MailChimp is the best? Thx!

    • Thomas #

      Kellie,

      Reason #6 no longer applies (Constant Contact is just as good keeping you out of spam) but other reasons still hold. I still recommend MailChimp to all my clients. MailChimp is improving faster than constant contact and they are freer than they have ever been. They are now free up to 2000 subscribers.

      • Nhame #

        Hi Thomas,

        Just wonder why 2000 subscribers is freer?

        Thanks!

      • Hey Thomas,

        Thanks for putting this out there. I found you putting in “benefits of mailchimp” in google and you came up about 5th. Great info here and I simply thank you. It helped me decide as I am learning gravity forms, wordpress, etc… and need the smooth integration because I’m not a techie. Jeff.

  20. Thanks for this post. I'm new to MailChimp and I love it! It is nice to know that an experienced person such as yourself took the time to share this information.

  21. Nathanael Jones #

    I discovered the hard way that MailChip prevents you from e-mailing business e-mails. Basically any client address starting with sales@, billing@, support@ etc. gets blocked. I'm not an e-mail marketer, just a software developer sending out free patches to software purchased by businesses. I need a 100%, not 60% delivery rate. 40% of my customers purchase the product through aforementioned kind of addresses.

    Yes, I had a very long discussion with support about the issue, and they won't budge.

    • Hmmm, now thats funny.
      I have several such on my list and they are not blocked.
      How do I know?
      They open, click and I have made a sale via one of them.

    • Allison #

      CC has the same restriction. They claim “role or positional emails” often result in higher than average spam complains as they often directed to more than one person within a company…. It’s very frustrating, and the reporting metrics don’t indicate that the email was blocked, or not sent. It shows as sent in the report, however the email does not arrive to the recipient. I know this because I can no longer receive a copy of my own newsletter because my address is marketing@…

    • Nathanael, this is good to know! We too are software developers and I had a feeling this would be a problem as most of their users are online retailers (on some level). And you are right. I had several back-and-forth email exchanges with their “support” and they just keep copying and pasting excerpts from their website.

      And basically told me that if I thought we needed more than email communication then it was probably best to go with a “full-service ESP”. I was a little surprised. but I am glad I am not the only one who thinks MC email tos is a bit much.

  22. I am just in the process of switching to MailChimp from Constant Contact – and I can't believe it took me this long. This is exactly what I've been thinking all day as I've been migrating our contacts – "It is almost like they got lazy a couple of years ago when they got dominant market share and stopped innovating."

    The design tools are fabulous (they will go grab the palette from your website to create a sign up form for you – nice touch!). Everywhere you look there are tutorials. The interface is very clean and intuitive. I'm so glad I finally swiched!

    My recent post Are you showing them what you’re all about?

  23. I am so glad I discovered this post! Using email to potentially reach more readers has been on my mind lately, and I almost blindly went with CC because that's all I was familiar with. Now I'll be giving MC a shot instead. Thanks; I can't wait to see what else I learn here!

  24. I don't know how I came across these comments about MC and CC but I'm happy I did. I am going with MC based on all of the comments. Thanks a lot guys.

  25. Katie #

    Does anyone have trouble using MailChimp to send to .edu and .gov addresses? Thanks!

    • I would be curious to know also…

    • I’ve been using MailChimp for .edu addresses for three years now — no problems at all.

    • Nope, can’t speak for EDU but we mail many embassies with a .gvt and they are read and sometimes even clicked.
      However, some do send an auto reply redirecting back to their help site, if that is the case you need to talk to the guy who gave you the address in the first place.
      We had that once and the woman was unaware it was a “no reply” address.
      Gvt people are not so clever [guess that is why they work there!~]

  26. Tiffanny #

    We are now going to be switching over from C.C to M.C . Thank you for your article, helped out very much.

  27. I use Alpha – http://alpha.76uk.com. Great looking, easy to use and best of all.. it's much cheaper! JR

  28. JaH #

    I am a newby, I have alot of email lists that I have used from my AOL account, but have never installed them into a contact manager.

    With MC, am I charged on subscribers? or the number of emails sent out? I plan to send out emails with the hopes to get alot of subscribers from my first month of mailings.

    • Matt #

      Depends on the MC plan you choose. You can buy email send credits (pay-as-you-go) or you can just open up an account that only charges by number of contacts with unlimited email sends to those contacts.

  29. Tom #

    Im using MailChimp for over 2 years now for a 30k list and there are fantastic! i used to use myemma which aren’t bad at all besides the cost.

    • Alf #

      We use MyEmma and the service has gone downhill rapidly in the past couple of years. The upheaval of switching to MailChimp isn’t something we can do right now but as soon as we can, we will. Stay away from MyEmma their service works very poorly. As a single simple example, exporting campaign results is a total nightmare, exporting a search within your list … no chance!

  30. i think Mailchimp is the most inflexible and difficult program i ever worked with. their customer support is terrible; you can never speak to anyone and their chat is slow and cumbersome. I have wasted hours and hours just trying to put together a simple email. Free. Well, you get what you pay for.

  31. Thanks for the great points. We are looking for a good mailisn system : )

    • Caitlin Muir #

      MailChimp is a great choice! Let us know if you need help setting it up.

  32. I was so glad to find this post as I am in the process of setting up my first newsletter and have chosen MailChimp! So far I have been very happy with MailChimp and the ease it provides in setting up the mailing lists and templates for someone who is new to all of this! When I shopped around the difference services this is the one I kept coming back to MailChimp and had heard good things about it from other people!

  33. There is also a plugin for MailChimp to integrate with ACT! although if you are using ACT! then Swiftpage is arguably the best solution.
    As far as I can see MailChimp does not offer a “Drip Marketing” solution which Swiftpage does. Also Swiftpage’s offering can encompass other media than just email ie Printed Postcards, Telemarketing Follow Up etc. as well as sucking back all the statistics directly into your ACT! database. Add to all this Social Media sharing and the ability to create integrated Surveys that can also populate ACT! then it seems to be the service of choice for ACT! users.

  34. Hello, Neat post. There’s an issue along with your site in web explorer, might test this… IE nonetheless is the market leader and a large section of other people will omit your excellent writing due to this problem.

  35. The service is great, we have been using them for a while with very positive results!

  36. Totally MailChimp. Free for up to 2000 subscribers and does the job well. What more does an author need when getting started?

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  38. Hi!

    We try free MailChimp plan and it works well.
    But from the development side Constant Contact have much better API and documentations then Chimp

  39. This is the first time I have heard of Constant Contract. Is it an old service?

    But I do use MailChimp.

  40. I recently switched my newsletter from Constant Contact to Mail Chimp and am glad I did. After reading your post, I see a couple more items for me to implement. Thanks for the ideas!

  41. sam #

    Thanks for the article.

    It’s important to note that Constant Contact doesn’t support customised templates. I.e. if you’re looking to code a template for a client, they will not have the ability to easily edit copy etc via the WYSIWYG editor. MailChimp wins hands down.

    #RockOn

    • Matt #

      I agree. I’ve had to switch clients from CC to MC because they wanted a custom built template. You can stylize existing templates on CC but not configure custom layout or content. Building a custom template in MC is much more flexible for the DIY but getting something truly customized requires someone proficient in html.

  42. I found MailChimp to be easier to use. Not a tech person, by any means, it was so easy. I tried Constant Contact but couldn’t even get my logo inserted! I needed something that did most of the work for me!

    We are a new business and have a very small subscriber base as of now. It’s nice to have a free service!

  43. Jen #

    Hi Tom,
    I’m a new photographer and looking for a way to email my customers about promotions, specials etc. not technically newsletter content. In this case, do you still recommend mail chimp?

  44. I’ve used both quite a bit. I agree, I prefer MailChimp, although Constant Contact works just fine for my needs as well. Maybe it’s the cute little chimp?

    I’m having one issue with Constant Contact at the moment, in fact that’s how I found this article. I’ve commented out portions of the HTML in a newsletter scheduled to go out in a few days to archive portions or articles that were slotted for “Read More” so I could come back later and retrieve those segments and post to webpages. The problem is CC deleted the commented out segments. So…..now I have to see if I can get the original articles from the sources. Nice job CC, thanks for the warning. :(

  45. Thanks for this easy to digest article. I’m going to try MailChimp and your recent article helped me understand the advantages of integration with Eventbrite, etc. I’m a little unclear about why I need Gravity Forms but maybe that will become more clear to me once I dive in? If you could explain here that would be great.

    Also, I didn’t see timestamps on your comments. Since I came to your website via google it would be nice to have confirmation that the comments here are recent and therefore relevant. Are dates times there and I just didn’t see them?

    • Matt #

      Gravity Forms integrates wordpress’ user registration in to an MC account. So anyone who registers on your wordpress site will automatically be placed on a list with in MC. if you don’t have a wordpress site, don’t worry about it. You can build forms in MC and copy/paste the html in to any page.

  46. Thanks for the article

    I think MailChimp is quite okay.

    I start to use it right now

  47. I have been a Constant Contact user for 7 or 8 years now and it has been a huge help in building my business. I do not object to paying a reasonable amount for good service. I expect to be paid, why shouldn’t they?
    No application is perfect and there are definitely parts of Constant Contact that are not very user friendly. On balance however I have a large list and lots of experience that makes it unlikely I would switch.
    I can directly upload contacts from ACT; I would like better integration but overall I am happy.

  48. If you need an auto responder Mail Chimp doesn’t work (i.e. sending a series of email when the customer signs up). I use Get Response and they are the way to go. Constant improvement and good support. I’ve used CC for years and I think they are not bad but over priced compared to other services. It’s a little tough to change once you’ve developed a list and have a list of “do not send”.

    • Thomas Umstattd #

      MailChimp has auto responders, just not in the free version. See http://kb.mailchimp.com/article/how-do-i-create-an-autoresponder for details on how to add auto responders.

      • Autoresponders are critical in my opinion. What’s the price point for Mail Chimp for 1,500 – 2,000 subscribers in the full featured option? How about over 2,000? I’m currently using Constant Contact and their customer service is top notch over the phone. I’ve heard some negative feedback about Mail Chimp customer service, but their product comes recommended by a number of people. I do like CC’s interface to do custom templates. So no complaints on my end, but if I’m paying too much…

        • Thomas Umstattd #

          You can find the pricing by going to http://mailchimp.com/pricing/ and typing in your number of subscribers. I believe all paying MailChimp customers get all the features of all other paying customers. There are no features only for big lists that I know of.

        • Heidi #

          what did you decide? I feel similar re CC

  49. Hey, buddy, I’ve not figured out the best way to subscribe

  50. Can edit e newsletter on an ipad with mail chimp? Can’t do it with constant contact
    Been wanting to try another company but to move all my contacts seems challenging anyone have experience moving from constant contact to mail chimp?
    Thank you

  51. Hi,

    I thought this was an interesting thread, I just wanted to share with you another email provider that is awesome! bringyellow.com – free for up to 3000 subscribers. I have also used Elastic Email – they don’t use month to month subscriptions – you just buy ‘credit’ as you go.

  52. mike #

    um.. why would you use either of cc or mc? They both are very limited. Invest a little into your business, hire someone to create some templates, and use something with some real power like Campaign Monitor. And no, I don’t work for them.

    It just makes sense that if you are putting a service and/or product with your name on it, you think it would be worth putting some professional presence to it.

    Just a thought.

  53. Peter #

    Mailchimp has the worse “customer service” that exists.

    And not being able to support your customers or potential customers – dissolves all the mentioned points above.

    • Can you give instances?
      I have found them nothing short of terrific, and believe me, I asked a lot of what I now see as silly questions when we first began.

  54. Tri Wellness By #

    Great article and replys thank you I used CC and so many people told me how they automatically ignore it or it goes right to spam so I am looking for an alternative its time to try something new because CC has not been giving me the results I need for years.

  55. Heidi #

    I am about to finally end my prepay plan with CC. I have used them for 5+ years. I understand how to use it perfectly, and feel like it’s pretty flexible. I have 3500 contacts. HOWEVER, I’m about to rebuild a website and MC seems to be every designer’s preference. And I need to get more focused on how to manage the various lists. Concern: I can’t transfer my contacts AND their history, right? So, is that info that I don’t want to lose? That is the ONLY reason I am not switching to MC.

    • Yes, you can export your contacts into a csv or xcel file and import it easily.

  56. You’ve got some incorrect info in your article:
    1. Constant Contact does allow people to automatically share your newsletter with others on Twitter AND Linkedin AND Facebook AND more. It’s called the Share Bar and it can be placed at the top of every newsletter with a click.

    In addition, Constant Contact also has Simple Share, a one-click app that will post your email on your social media sites. This spreads your email to an exponentially larger audience.

    2. Mail Chimp reporting graphs are more simple because they give so little data. It takes a minute or two to understand the full information on the Constant Contact graphs, but you also get all the data broken down in a table.
    The information provided includes:
    Bounces (how many were not delivered)
    Why they bounced (auto-vacation reply or undeliverable address or mailbox full)
    Unsubscribes
    Spam reports
    Opens
    Clicks
    Shares (forwarded to friend)
    Social Media shares (shared on Facebook or Twitter, etc.)
    With each of these, you can click on the number and see the actual subscribers. If you are nurturing specific people for high-end sales, this is valuable to see what they are opening and what they are reading so you can better meet their needs.

    All this data is not overkill–it allows you to make strategic decisions about your subject lines, content, frequency and more.

    3. I believe Constant Contact is much easier to use, and they are constantly improving to make it even more so. The editing features are easy to use because they mimic any word processing system. Each step of any process is outlined for you.

    4. A topic you didn’t mention is customer service. They have THE BEST CUSTOMER SERVICE I HAVE EVER WORKED WITH IN MY LIFE! Constant Contact is available by phone or chat 8 am – 11 pm eastern time–so even those of us on the west coast can get evening support. Whenever you have trouble with a process or technical issue, they will walk you through how to do it, or actually fix the code while you wait to resolve your problem. They also give advice on how to avoid that problem in the future.

    I recommend Constant Contact without reservation to all of my clients.

    • Ann Joseph #

      Lisa, wonderful comments. I didn’t notice your name, but after reading what your wrote, with such good writing and feedback, I said to myself, “this was written by a woman.” Great job. I am researching Mail Chimp and CC for a nonprofit newsletter, but it needs to be private and secure. Thank you for your input.

    • One comment re: Lisa’s post.

      EXACTLY!

    • My simple reply is:

      EXACTLY!

  57. Although the convenience of email cannot be denied, the act of receiving and reading a snailmail letter is by far the better experience. So kudos to you!
    I understand that the letters are not personalized, but are they physically signed by the sender? That would be such a awesome touch and one particular for which I’d gladly pay more. Perhaps the sender could sign a small percentage, so that a randomly chosen few every week would have a little extra thrill. That possibility would absolutely make my heart race a bit faster as I tore open the envelope!

  58. I just started sending monthly newsletters for our nonprofit and absolutely love Constant Contact. I set up a time for a one-on-one tutorial and the rep. was extremely helpful and patient. I’ve called several times and their customer service is the best!!

  59. David #

    Just getting started with a newsletter service – certainly didn’t want to continue using WordPress for that. My research suggested that for starting out, MailChimp or MadMini. The second actually allows more free users and is cheaper at the different levels. A reviewer I respect who specializes in site marketing recommended the second and had migrated there herself.

    However, when I did my research I ended up going with MailChimp – largely because of better integration with my site. I’ve found the site support largely excellent.

  60. Isabel #

    If I have more than 10.000 contacts, what is the difference in price with constant contact?

  61. Great post, Thomas! It seems you’re not alone in your preference of MailChimp over Constant Contact

    I recently surveyed 60 small business owners/marketers who had used one or the other, and was surprised to find more than half the people I talked to had used both at some point in time. Of those 30-some odd people, 75% preferred MailChimp for many of the reasons you mention here.

    Here are the results of that study if you’re interested! http://blog.capterra.com/mailchimp-vs-constant-contact/

  62. Marc #

    I haven’t read too many other posts, but I have a feeling I’m one of the few who really likes CC. It is a breeze, integrates very easy…creating emails and uploading photos/documents…very easy…Tried MC and absolutely couldn’t take it. Matter of opinion? I guess so.

  63. Marta #

    Hi Thomas,
    I`m a social manager assistant for my company and their are using IContact. My boss told me to choose the best services between IContact and MailChimp and I`m looking for some advice to really understand which is really the best.
    Do you know anything about IContact? Their services?
    Thank you for your answer!!!

  64. Teresa #

    Just wondering has anyone anyone any comments or experience using webpower (used mainly in the Chinese market) or how does it compare with MailChimp? Thanks

  65. Sean #

    MailChimp has shitty customer service, and gives you Bank of America level bullshit if you need something from them. No longer a plucky startup. They’re trying to be big-business in the worst way.

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